Effective Date: June 9, 2026. Last Updated: June 16, 2026.
This Billing and Refund Policy applies to paid placements purchased by business advertisers under the Advertiser Agreement and by VA-accredited representatives under the Representative Listing Agreement. It is incorporated into those agreements and into our Terms of Use. Capitalized terms have the meaning given in those agreements.
1. How Placements Are Purchased
Paid placements are selected from your account and confirmed by us before they go live. When you select a plan, your selection is recorded as a request. We review the request and, if accepted, confirm it and issue an invoice. A placement is not active, and you owe no fee, until we confirm it. We may decline any request in our discretion.
2. Billing Terms
- Currency and taxes. Fees are stated in U.S. dollars and are exclusive of any sales, use, value-added, or similar taxes, which are your responsibility.
- Cycle. Plans are billed monthly unless an annual term is selected. Annual terms, where offered, are billed for ten months for twelve months of placement (two months free) and are payable in advance.
- Invoices. Invoices are due on the terms stated on the invoice. We do not store your full payment card details on the Service. Where card or other electronic payment is used, it is processed by a third-party payment processor under its own terms.
- Renewal. Placements continue for successive terms until cancelled as described below. We will bill each renewal term in advance at the then-current rate.
- Late or failed payment. If an invoice is not paid when due, or a payment fails, we may pause or remove the placement until payment is resolved, and unpaid amounts may accrue interest to the extent permitted by law.
3. Cancellation
You may cancel a placement at any time from your account or by contacting us. Cancellation stops future renewals. Cancellation takes effect at the end of the current paid term, and the placement remains live through the end of that term unless we remove it for a breach or legal reason.
4. Refunds
Except where a refund is required by applicable law, fees are non-refundable once a placement term has begun, because placements reserve limited inventory and begin delivering value when they go live. We do not provide pro-rata refunds for partial terms or for periods after you cancel. If we remove a placement without cause before the end of a paid term, we will provide a pro-rata refund of fees paid for the unused portion of that term as your sole and exclusive remedy. If we remove or suspend a placement because of your breach, loss of accreditation, or a legal or policy violation, no refund is due.
5. Price Changes
We may change placement prices for future terms. We will provide notice of a price change before it applies to your next renewal, and your continued placement after the change takes effect constitutes acceptance of the new price.
6. Chargebacks
If you initiate a chargeback or payment dispute for a fee that is validly owed, we may suspend or remove your placements and pursue the amount owed, plus any associated fees, to the extent permitted by law.
7. No Guarantee of Results
Fees pay for the placement described at purchase, not for any particular position, traffic, impressions, clicks, leads, or outcomes, which are not guaranteed.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by a new “Last Updated” date, and changes apply to placements and renewals occurring after the change takes effect.
Contact
- Operator: Aurelis LLC, doing business as The Veteran Benefit Desk
- Mailing address: Aurelis LLC, c/o Northwest Registered Agent, 2108 N Street, Suite N, Sacramento, CA 95816, United States
- Requests and questions: email legal@veteranbenefitdesk.com or use the Contact page. Notices may be sent to the mailing address above.