Effective Date: June 9, 2026. Last Updated: June 16, 2026.
This Representative Listing Agreement (“Agreement”) is a binding contract between Aurelis LLC, a California limited liability company, doing business as “The Veteran Benefit Desk” (“Aurelis LLC,” “The Veteran Benefit Desk,” “we,” “us,” or “our”) and the VA-accredited attorney, VA-accredited claims agent, or recognized Veterans Service Organization representative who applies for or maintains a directory listing (“Representative,” “you”). By submitting an application, clicking “I Agree,” or maintaining a listing, you agree to this Agreement, our Terms of Use, Privacy Policy, and Billing and Refund Policy, each incorporated by reference. Electronic acceptance is valid and enforceable. (15 U.S.C. section 7001; Cal. Civ. Code section 1633.7).
1. Accreditation Representation and Warranty
You represent and warrant that you are currently accredited by VA under 38 C.F.R. section 14.629 (or are an employee or representative of a recognized organization authorized to assist claimants), that your accreditation is active and in good standing, and that you will maintain it for the term of your listing, including any continuing-education and annual reporting requirements. You will provide your accreditation information and authorize us to verify it through the VA Office of General Counsel. You will notify us immediately if your accreditation lapses, is suspended, or is cancelled, and we may immediately remove your listing in that event.
2. Compliance with VA Fee Rules
You will comply with all laws governing representation of VA claimants, including the fee rules in 38 U.S.C. section 5904 and 38 C.F.R. section 14.636, including the prohibition on charging fees for services before VA issues notice of an initial decision and the reasonableness standards for fees. You will not use your listing to solicit unlawful fees or to make misleading claims about fees, outcomes, or your services.
3. No Affiliation with VA; Labeling
You will not state or imply that you, or your listing, is affiliated with, endorsed by, or sponsored by VA, The Veteran Benefit Desk, or any government agency. Paid placements are labeled as sponsored or featured. A listing is not an endorsement by us of you or your services.
4. Listing Content; Our Editorial Control
You are responsible for the accuracy and lawfulness of the information, logo, and materials you submit (“Listing Content”). We may review, reject, request changes to, pause, or remove any Listing Content or listing in our sole discretion, including for inaccuracy, complaints, loss of accreditation, legal risk, or inconsistency with the character of the Service, without liability to you. The directory never hides organic or lower-tier listings; a title or exclusivity placement grants a banner and logo lockup only.
5. License to Listing Content
You grant us a limited, non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, format, and display your Listing Content (including your name, firm or organization name, logo, and marks) to provide your listing and operate the Service for the term of the listing and a reasonable period afterward for archival and recordkeeping. You represent that you have all rights necessary to grant this license.
6. Fees and Billing
Listing fees and billing are described in the Billing and Refund Policy and in the offer presented in your account. You agree to pay all fees for listings you request and we confirm. Fees are in U.S. dollars and exclusive of applicable taxes, which are your responsibility.
7. No Guarantee of Results
We do not guarantee any specific placement position, traffic, inquiries, clients, or outcomes from any listing. Any performance figures are estimates, not promises.
8. Term; Suspension; Termination
This Agreement applies for as long as you maintain an application or listing. We may suspend or terminate any listing or account immediately, with or without notice, if you breach this Agreement, if your accreditation lapses, if required by law, or to protect the Service or the public. Sections that by their nature should survive termination (including Sections 1, 2, 3, 9, 10, 11, 12, and 13) survive.
9. Representations and Warranties
You represent and warrant that you have authority to enter this Agreement, that your Listing Content is accurate and non-infringing, and that your services comply with all applicable laws and professional and ethical rules, including the rules of any bar or licensing authority to which you are subject.
10. Disclaimers
THE SERVICE AND ALL LISTINGS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURELIS LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING FROM OR RELATED TO THIS AGREEMENT OR ANY LISTING. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE LISTING GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE EVENT. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
12. Indemnification
You will indemnify, defend, and hold harmless Aurelis LLC and its members, managers, officers, employees, contractors, and agents from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your Listing Content, your services to claimants, your breach of this Agreement, or your violation of any law or professional rule, including 38 U.S.C. section 5904 and 38 C.F.R. part 14.
13. Independent Contractors; Confidentiality; Assignment; Severability; Entire Agreement
The parties are independent contractors, and this Agreement creates no partnership, agency, or employment relationship and no attorney-client relationship between you and us. Non-public pricing and account information is confidential. You may not assign this Agreement without our consent; we may assign to an affiliate or successor. If any provision is unenforceable, it will be limited or severed and the remainder enforced. This Agreement, with the incorporated policies, is the entire agreement regarding listings and supersedes prior understandings.
Arbitration, Class Action Waiver, and Jury Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these terms or your use of the Service (including the formation, performance, breach, or termination of these terms, and whether the claims arise in contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or by JAMS, at the claimant's election. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. section 1 et seq. (9 U.S.C. section 2). The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitration will take place in San Diego County, California, or at another location mutually agreed by the parties, or by remote means where available.
In California, any waiver of the right to seek public injunctive relief is unenforceable, and nothing in these terms limits that right. (McGill v. Citibank, N.A., 2 Cal.5th 945 (2017)).
THE PARTIES AGREE TO ARBITRATE ALL DISPUTES ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
If any portion of this arbitration agreement is found to be unenforceable, the unenforceable portion will be severed and the remaining arbitration terms will be enforced to the fullest extent permitted by law. If the class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and resolved in a court of competent jurisdiction, and the remaining claims will proceed in arbitration.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND AURELIS LLC KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE.
Governing Law and Venue
These terms and any dispute arising out of or related to the Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, venue for any action, proceeding, or enforcement of an arbitration award arising out of or relating to these terms lies exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.
Contact
- Operator: Aurelis LLC, doing business as The Veteran Benefit Desk
- Mailing address: Aurelis LLC, c/o Northwest Registered Agent, 2108 N Street, Suite N, Sacramento, CA 95816, United States
- Requests and questions: email legal@veteranbenefitdesk.com or use the Contact page. Notices may be sent to the mailing address above.